if i do a factory reset will dash lane keep my passwords

#If i do a factory reset will dash lane keep my passwords verification#
#If i do a factory reset will dash lane keep my passwords password#

When using your account recovery key, you can't use 2FA recovery codes sent by text message to verify your identity.

#If i do a factory reset will dash lane keep my passwords verification#

To use your account recovery key, you must verify your identity with email verification codes or 2-factor authentication (2FA) tokens from your authenticator app. We recommend keeping your key somewhere safe with your other important documents, like your passport. You need to store your key outside of Dashlane because the purpose of the key is to regain access to your account if you forget your Master Password. Think of your recovery key as your emergency key to your vault. Setting up a recovery key isn't required, but the key protects you from being permanently locked out of your account. You'll provide your saved recovery key, complete an identity verification step, change your Master Password, and recover your account.

You can follow the steps in our troubleshooting article to check if you've truly forgotten your Master Password.Īfter you've set up Dashlane's recovery key, you can regain access to your Dashlane account without losing any of your data if you forget your Master Password. Important: If you haven't generated a recovery key and forget your Master Password, you won't be able to use this option to regain access to your account. We’ll walk you through all of the options available so that you can check which option applies to your situation. As long as the options are turned on in advance, you don't have to worry about losing access to your account and data. You can follow the steps in our troubleshooting article to check if you've truly forgotten your Master Password.ĭashlane offers account recovery options to all of our customers. We have no way to help you log in to your account.

#If i do a factory reset will dash lane keep my passwords password#

Dashlane never stores or shares your Master Password, so we can't tell you your password if you forget it. Important: If you've forgotten your Master Password and haven't turned on a recovery method, you may need to reset your account, which erases all of your data.